Terms of Service

TERMS & CONDITIONS

Delivery and Acceptance

Once the order has been placed, FSL FOODS FZE (CHEF WORKS MEA) will provide you with an estimated date of delivery. FSL FOODS FZE (CHEF WORKS MEA) will strive to deliver your order on or near the estimated date provided. Please note that this date is subject to change and is for guidance only. FSL FOODS FZE (CHEF WORKS MEA) will contact you to book a date for delivery using the details that you provide. If any issues arise, it is your responsibility to inform FOODS FZE (CHEF WORKS MEA) within 24 to 48 hours from the time of placing the order to make alternate delivery arrangements. In this situation, FOODS FZE (CHEF WORKS MEA) is entitled to cancel delivery and to reschedule delivery for a suitable time. FOODS FZE (CHEF WORKS MEA) is not liable for any damage or loss to goods or to your property. This includes, following your instructions, having limited or no access to the delivery site, and goods not fitting into the delivery site. For goods being delivered by a third-party shipping agent, the shipping agent must have the original receipt(s) and thoroughly check and acknowledge the condition of all items. FOODS FZE (CHEF WORKS MEA)  is not responsible for any damages incurred after goods are checked and the acceptance documents are signed.

For goods being shipped to a non-UAE address, including GCC countries, please note the following:

  • GCC Delivery Timeframes: Delivery to the Kingdom of Saudi Arabia, Qatar, Kuwait, Bahrain, Oman,  Lebanon, Egypt and Jordan will take a minimum of 2-4 weeks, subject to customs clearance and delivery location in the country.
  • Delivery Charges: Shipping cost to be confirmed upon order.
  • Logistics: GCC orders will only be possible on the UAE websites and all shipments will happen from UAE via trusted courier.

Upon receipt of goods, you or a nominated person are requested to inspect and sign the delivery documents to acknowledge the condition of the goods, the complete delivery, and proper installation (whenever required) of all items. Items will not be released until a signature has been received on the delivery documents. All goods must be carefully inspected and any damage reported and noted on the delivery documents. Any manufacturing faults must be notified to FOODS FZE (CHEF WORKS MEA) within three days of receipt of goods. We reserve the right to cancel any order you place with us. We may, in our sole discretion, cancel the quantities purchased per order. These restrictions may include orders placed by or under the same customer account or the same credit card. In the event that we cancel an order, we may attempt to notify you by contacting the email or phone number provided at the time the order was placed.

Exchanges / Returns

Product can be exchanged or returned within seven (7) days from the date of delivery of the Product or date of purchase. Product can be exchanged or returned provided that the Product is in its new and original condition. It must not be worn, washed, soiled, altered, tampered with or damaged due to negligence otherwise it will not be eligible for an exchange or return. Product must be in its original box/packaging in which it was delivered.

Please retain the original receipt / proof of purchase and all documentations and packaging to fulfill the exchange or return eligibility.


It must be noted that FSL Foods FZE (Chef Works Middle East) reserves the right to refuse the return or exchange of any products that do not meet the exchange and return eligibility criteria stated above.


Refunds and exchanges will be processed only in the country of purchase and in the original payment mode.


In the case of a manufacturing defect that are under warranty, we will change the item.


Products with a defect may be repaired, returned, or exchanged if the defect is not caused by misuse or failure to follow due care instructions. These items must be accompanied by the original receipt.


Which Items Are Not Eligible for Returns?
The following products are not eligible for returns, exchange, or refunds (unless faulty or not matching their description):

  • Products that have exceeded the timeframe policy days since delivery.
  • Products that are not in their original condition or there are missing any parts and attachments that originally came with the Products.
  • Products that have been opened or unsealed (unless necessary to inspect).
  • Products without original packaging or labels.
  • Products that have been used or damaged or are not in the original condition in which they were delivered.
  • Products requested to be returned more than 7 days from the date of delivery.
  • Products that have been damaged due to misuse or show signs of wear and tear despite still being within the warranty period.
  • Customized / special orders.

Your refund subject to fulfilment of the above terms, will be processed via the following methods:

  • Credit Card & Debit Card Payments are refunded back to the card used in the purchase.
  • Cash Payments for UAE customers are refunded back to the original payment method.
  • Customer Care: Call (+9714 8131 576) or email: sales@fslfoods.com

Payment and Refund

FOODS FZE (CHEF WORKS MEA) accepts payment by cash, credit and debit cards. However, for International Orders, the payment mode shall only be made through bank transfers. In case of a customized order, full payment must be made prior to the order being processed. If the customized order has been processed, payment becomes nonrefundable. All refunds will be done by reverting to the same original payment form or through credit note as you may choose.

Ownership and Risk

Once payment has been received in full, the ownership of the Product will pass to you. Risk of loss, damage or deterioration is transferred to you upon acceptance of delivery.

Liability

FOODS FZE (CHEF WORKS MEA) shall only be liable for direct damages or losses caused to you due to breach of any of FOODS FZE (CHEF WORKS MEA) obligations. For clarity, FOODS FZE (CHEF WORKS MEA) shall not be responsible for any lost profits, reputation damages, consequential losses or any other type of costs, expenses or losses. Nothing in these Terms and Conditions shall limit both FOODS FZE (CHEF WORKS MEA) and your liability in case of fraud or personal injury.

Legal Effect

If any part of these Terms and Conditions is declared illegal or becomes unenforceable, the remaining terms will not be affected and will continue to be in force. These Terms and Conditions shall be ruled and governed by the Laws of Dubai and the Federal Laws of the UAE. Unless agreed otherwise in writing by FOODS FZE (CHEF WORKS MEA) and you, these Terms and Conditions precede over any other terms and Conditions.